Skip to content

Useful INformations

Annex to the Contract for the Sale of Travel Packages …… from ……

The Traveler / the Traveler’s Representative, Mr./Ms. ………………………………………….., residing at …………………………………………………………………………. has been offered the following:

Declares that the organizing travel agency TABERE LA TARA, namely the company SC PROVOC JOACA SRL, located in Bucharest, str. Cernişoara nr. 46, bl. P 18, sc. 2, et. 4, ap. 28, Sect. 6, registered in the Trade Register under no. J40/17532/2017, tel. 0754331215, e-mail dragos@taberelatara.ro, holder of the tourism license no. 2536 / 01.03.2022, has informed him/her before concluding the travel package sales contract, and has provided all other necessary details for concluding the contract in full knowledge, as follows: The combination of travel services made available to you is a package as defined in Government Ordinance no. 2/2018. Therefore, you will benefit from all the rights of the EU applicable to packages. The company SC PROVOC JOACA SRL, as the organizing travel agency, will be fully responsible for the proper execution of the entire package. Additionally, under the legislation, the company provides protection for refunding payments and, if transport is included in the package, for ensuring your repatriation if it becomes insolvent.

Main Rights Under Government Ordinance no. 2/2018:

  • Travelers receive all essential information regarding the package before concluding the travel services contract.

  • There is always at least one trader responsible for the proper execution of all the travel services included in the contract.

  • Travelers are provided with an emergency phone number or contact details where they can reach the organizing travel agency or the travel agent.

  • Travelers may transfer the package to another person after providing reasonable notice and possibly paying additional costs, under the terms established by PROVOC JOACA with its suppliers.

  • The package price may only increase if specific costs increase (e.g., fuel prices) and if this is expressly provided in the contract, and no later than 20 days before the start of the package. If the price increase exceeds 8% of the package price, the traveler may terminate the contract. If the organizing travel agency reserves the right to increase the price, the traveler is entitled to a price reduction if there is a decrease in relevant costs.

  • Travelers may terminate the contract without paying a termination penalty and may receive a refund if any of the essential elements of the package, other than the price, change significantly. If, before the start of the package execution, the responsible merchant cancels the package, travelers are entitled to a refund.

  • Travelers may terminate the contract without paying a termination penalty, before the start of the package execution, in exceptional circumstances, such as serious security issues at the destination that may affect the package. Additionally, travelers have the possibility to terminate the contract at any time before the start of the package execution, subject to paying a reasonable and justified termination penalty.

  • If, after the start of the package execution, important elements of the package cannot be executed as agreed, alternative services must be provided to the traveler, without incurring additional costs. Travelers may terminate the contract without paying a termination penalty if services are not executed according to the contract and this significantly affects the package’s execution, and the organizing travel agency does not resolve the issue. Travelers also have the right to a price reduction if the travel services are not executed or are poorly executed.

  • The organizing travel agency must offer assistance if the traveler is in difficulty.

  • If the organizing travel agency becomes insolvent, payments will be refunded. If the organizing travel agency becomes insolvent after the start of the package execution, and transport is included in the package, the repatriation of travelers is guaranteed. The travel agency TABERE LA TARA has insolvency insurance, series IF-i Nr. 3384/01.02.2022, valid until 01.02.2023, issued by GERMAN ROMANIAN ASSURANCE SA, located at str. Emil Garleanu nr.11, Bl. A8, Ap. 49, sector 4, Bucharest, tel. +40 213217428, e-mail office@gerroma.ro. The documents are also available on the TABERE LA TARA website (www.taberelatara.ro). Travelers can contact this entity or, if applicable, the competent authority – Ministry of Tourism – Address: Bd. Dinicu Golescu nr. 38, sector 1, Bucharest, Telephone: 004 021 303 78 37, Fax: 004 021 303 78 93, email: registratura@mturism.ro, if certain services are refused due to the insolvency of the organizing travel agency. In the context of this form, “organizing travel agency” refers to the agency established in Romania or the intermediary travel agency established in Romania, which directly purchases packages from an organizing travel agency that is not established in Romania, according to Article 14 of Government Ordinance no. 2/2018.

The Traveler has also received the following information from the Organizing Travel Agency:

a) Main Characteristics of the Travel Services:

  • The destination(s) of the trip, the itinerary, and the duration of the stay, with corresponding dates and, if accommodation is included, the number of nights included, means of transport, their characteristics and categories, departure and return locations, dates, and times. If the exact time is not yet set, the travel agency informs the traveler about the approximate departure and return times. The departure and return times are indicative and may change due to external factors, such as obtaining flight authorizations, border control procedures, etc.

  • The location, main characteristics, and, if applicable, the tourist category of the accommodation units according to the destination country’s standards.

  • The meals offered.

  • The visits, excursions, or other services included in the total agreed package price.

  • If it is not clear from the context, whether any of the travel services will be provided as part of a group and, if possible, the approximate size of the group.

  • If the traveler’s ability to benefit from other travel services depends on effective oral communication, the language in which these services will be provided.

  • The situation when the trip or vacation is generally adapted for people with reduced mobility and, upon the traveler’s request, precise information regarding the degree of suitability of the trip or vacation considering the traveler’s needs.

  • The minimum number of people required for the services to be executed and the period before the start of the package execution during which it is possible to terminate the contract if this number is not met.

  • Details of any insurance services that may be included in the travel package. All these details can be found in the details of the marketed package, in the contract, in the detailed program, or any other annex related to the marketed product.

b) The total price of the travel package is …………………………
c) Payment terms and conditions:

The payment terms vary depending on the type of travel service package, the type of offer, and will be specified in each reservation, the summary of the contract, or in the annex to the marketed product. The traveler is obliged to pay 30% of the total price of the travel package within 24 hours of signing this contract, and the remaining amount must be paid no later than 15 days before the trip departs or the program starts. If this contract is signed less than 15 days before departure, the full price must be paid upon signing. These are the standard conditions, but they will be replaced by those communicated above, with the most restrictive conditions always applying (special offers, early-booking, black Friday, travel fairs, etc.).

Failure to meet the payment deadlines by the traveler entitles the organizing travel agency to terminate the contract without prior notice and seek compensation for the damages incurred.

If the deposit is not paid at the time of booking, but the places are blocked for payment within a maximum of 48 hours (2 working days), a fee of 10 euros per paying person will be charged.

If the reservation becomes firm by paying the deposit within 48 hours (2 working days) from the booking, the reservation fee will be deducted from the total package cost.

If the deposit is not paid within 48 hours (2 working days), the reservation will be automatically canceled without the possibility of refunding the reservation fee.

d) General Information about Passport and Visa Requirements:

Depending on the destination, a passport valid for at least 6 months from departure is required. As travel conditions or border crossing rules may change at any time, the traveler is obligated to verify the updated information on the Ministry of Foreign Affairs of Romania website (www.mae.ro) and to meet all requirements by the travel date. Attention! Minors under 14 years of age need a passport valid for at least 6 months from departure. Minors between 14 and 18 years old are subject to adult regulations.

e) Information regarding the traveler’s right to terminate the contract at any time before the start of the package execution, with the payment of a termination penalty or, where applicable, the standardized termination penalties requested by the organizing travel agency.
f) Information regarding optional or mandatory insurance covering cancellation costs by the traveler or assistance costs, including repatriation fees, in case of accident, illness, or death.
g) Documents Required for Minors: Notarized authorization from the parents not accompanying the minor for leaving the country, and criminal record of the accompanying adult.

This annex is an integral part of the contract.

Traveler’s Signature Date

TRAVEL SERVICE PACKAGE SALE CONTRACT

NUMBER: _____ dated _______

CONTRACTING PARTIES

  1. PROVOC JOACĂ SRL, headquartered in Bucharest, Cernişoara street no. 46, block P 18, stair 2, floor 4, apartment 28, sector 6, J40/17532/2017, CUI 38360970, LEI account RO42RZBR0000060019764551, opened at Raiffeisen Bank, Tabere la Ţara agency operating exclusively online, holder of the tourism license no. 2536 / 01.03.2022, Tourism Patent no. 12595 / 15.08.2007, Email: dragos@tabarelatara.ro, insolvency insurance policy series IF-i No. 3384/01.02.2022, issued by GERMAN ROMANIAN ASSURANCE S.A., valid from 02.02.2022 to 01.02.2023, represented by Administrator GAGEA DRAGOȘ, CNP 1890725280856, identified by CI series RK, no. 576955, issued by SPCEP sector 6, as ORGANIZER, and

  2. TRAVELER / REPRESENTATIVE OF THE TRAVELER
    Name: __________________________________________
    Identified by CI series ______, number ____________, CNP ____________, residing in __________________________________________
    Phone mother: ____________________, phone father: ___________________
    Email address: ______________________
    who legally represents the minor(s) ___________, born on __________, participant(s) in the camp.
    CNP child(s) _____________ (required for train ticket purchase). The child must have the school notebook to prove the ticket.

Hereinafter referred to as “Traveler,” have agreed to conclude this contract.

CHAPTER 1. OBJECT OF THE CONTRACT

1.1 The object of the contract is the sale by the Travel Agency Organizer of the travel service package as listed in the voucher, rest treatment ticket, excursion ticket, or other document attached to this contract (the excursion program) and the issuance of payment and travel documents.

1.2 The Travel Agency Organizer sells the following travel service package, according to the excursion program published in promotional materials such as catalogs, brochures, flyers, and other offers (physical or online, on the agency’s website www.taberelatara.ro), which is considered an annex to this contract.

Travel service package:
Period: __________, number of persons: ____, number of days: ____, number of nights: ____, number of tourists: _____, room type: ______, meal type: ______.

The services will be provided to the TRAVELER as part of a group. The minimum number of persons required for forming the group, upon which the rates are based, is indicated in the excursion program attached to this contract. The deadline for group formation is 20 days before the excursion for trips lasting more than six days, 7 days for trips between two and six days, and 48 hours for trips under two days.

CHAPTER 2. CONCLUSION OF THE CONTRACT

2.1. The contract is concluded, as the case may be, in any of the following situations:
(a) when signed by the Traveler or by accepting the terms and conditions of the travel services, including in cases of distance purchases through electronic means. In the case of distance purchases, the acceptance of the terms is considered when the Traveler expresses agreement by sending an electronic message (email, fax, etc.) to the Travel Agency Organizer’s email address.
(b) when the Traveler receives written confirmation of the booking from the Travel Agency Organizer. It is the responsibility of the organizing travel agency to inform the Traveler by any means agreed upon (phone, SMS, email, fax, etc.) if the requested booking has been confirmed. The agency may ask for a 30% deposit or full payment based on the Traveler’s request timing.
(c) when travel documents (voucher, rest and/or treatment ticket, excursion ticket, etc.) are issued, including electronically, if the travel service package is part of the agency’s standard offer or if confirmation has been provided by other service providers.

2.2. In the case of contracts negotiated outside commercial spaces, as defined in Article 2, point 8 of the Emergency Government Ordinance no. 34/2014 regarding consumer rights in contracts with professionals, a copy or confirmation of the contract will be provided to the Traveler on paper or, if agreed, on another durable medium.

2.3. The contract automatically ends once the travel service package has been fully performed as outlined in the travel documents.

CHAPTER 3. CONTRACT PRICE AND PAYMENT METHODS

3.1. The contract price is __________ lei and consists of the actual travel service costs and the commission of the Travel Agency Organizer. If the price is not specified in this contract, it is specified in the order receipt (if any), other travel documents, catalogs, brochures, or the agency’s website (www.taberelatara.ro).

3.2. Payment methods:
3.2.1. Upon concluding the contract, a 30% deposit of the established price is required, or if applicable, full payment of the travel service package.
The deposit paid is __________ lei, with the final payment due 15 days before departure.
3.2.2. If a deposit was paid at the time of contract conclusion, the final payment must be made no later than 15 calendar days before the departure date.
3.2.3. If the contract is concluded less than 15 days before departure, full payment is required.

3.3. Payment for travel services under the contract can be made in a single currency, in RON.

CHAPTER 4. RIGHTS AND OBLIGATIONS OF THE AGENCY

4.1. The agency is obliged to provide the Traveler with an order receipt only when requesting travel service packages that are not part of the agency’s standard offer and require booking confirmation from other providers.
4.2. Before starting the travel package, the agency may unilaterally modify other clauses of the contract, provided the changes are insignificant, and must inform the Traveler at least 24 hours in advance.
4.3. In the case of air transport, the carrier may modify the flight hours without needing the agency’s consent.
4.4. In the case of cruise products, the cruise line can modify cabin location for safety reasons, without compensation, if it’s of the same category.
4.5. After contract conclusion, the agency can modify the contract price due to changes in transport costs, taxes, or exchange rates, provided the increase is justified and notified to the Traveler at least 20 days before the start of the package.
4.6. The agency is responsible for the proper execution of all travel services included in the contract.
4.7. If a significant part of the services cannot be executed as agreed, the agency will provide alternative services, equivalent or superior, at no additional cost to the Traveler.
4.8. If return transportation cannot be arranged due to extraordinary circumstances, the agency will cover accommodation costs for up to three nights.

This contract is valid as per the specified terms and conditions.

CHAPTER 5. RIGHTS AND OBLIGATIONS OF THE TRAVELER

5.1. If the traveler is unable to participate in the tourist trip for reasons independent of the cause of their inability to attend, they may transfer the contract to a third party who meets all the conditions applicable to the contracted travel services package, provided they notify the Organizing Travel Agency in writing at least 7 days before the start date of the execution of the contract. In this case, a transfer agreement concerning the contracted and transferred travel services package will be concluded between the traveler who cannot attend the contracted trip (the assignor), the third party (the assignee), and the organizing travel agency (the assigned debtor). The responsibility for concluding the transfer agreement lies, as applicable, either with the assignor or the assignee, and never with the organizing travel agency (the assigned debtor). The traveler who assigns their services package, as well as the assignee, are jointly responsible for the payment of the travel price (balance), all commissions, fees, and any additional costs generated by this transfer.

5.2. In the case of rest and/or treatment stays in Romania, the traveler is obliged to follow the following service schedule: accommodation is generally provided at 18:00 on the arrival day and ends, generally, at 12:00 on the departure day as indicated on the travel documents (voucher, rest and/or treatment ticket, excursion ticket, etc.). Any additional costs incurred due to the failure to vacate the accommodation by the specified times will be the sole responsibility of the traveler.

5.3. If, before the start of the package execution, the Organizing Travel Agency is forced to make significant changes to any of the main characteristics of the travel services as provided in Art. 5 para (1) letter a) of OG no. 2/2018 or is unable to meet the special requests of the Traveler that the Agency has accepted, or proposes to increase the package price by more than 8% under the circumstances specified in Art. 4.5 above, the Traveler has the option, within a reasonable period specified by the Agency, to either accept the proposed changes or terminate the contract without paying any termination penalties. A significant change is considered to include a change in the place of accommodation, in which case the Traveler will be offered the nearest equivalent or superior option.

5.4. If the contract is terminated, the traveler may accept another package, when offered by the Organizing Travel Agency, if possible, of equivalent or superior quality.

5.5. If the changes to the contract as provided in 5.3 or the package as provided in 5.4 result in a decrease in quality or cost, the Traveler is entitled to a corresponding price reduction.

5.6. The Agency informs the Traveler, without unjustified delay and in a clear, intelligible, and well-highlighted manner, on a durable medium, about: a) the proposed changes as outlined in Art. 5.3 and 5.4 above and, where applicable, in accordance with Art. 5.5, their impact on the price of the package; b) a reasonable period in which the Traveler must inform the Agency about their decision as per Art. 5.3 above; c) the consequences of the Traveler’s failure to react within the specified period under b), in compliance with applicable legal provisions; d) where applicable, the replacement package offered and its price.

5.7. If the Traveler decides to participate in the trip that has been modified according to Art. 5.3 above, it is considered that all modifications have been accepted, and the Traveler cannot request any subsequent compensation due to such changes.

5.8. If the contract is terminated under Art. 5.3 above and the Traveler does not accept another package, the Organizing Travel Agency will refund all payments made by or on behalf of the Traveler, without unjustified delay and, in any case, no later than 14 days from the termination of the contract, in accordance with the provisions of Art. 15 para. (2)-(6) of OG no. 2/2018.

5.9. The Traveler has the right to unilaterally terminate the contract at any time before the start of the package execution, in which case they are required to compensate the Organizing Travel Agency for the damages caused, according to the provisions of Chapter 6.

5.10. If the Traveler chooses to move to a different hotel than the one originally contracted and paid for, the financial responsibility for the cancellation rests with them. The Organizing Travel Agency will address the Traveler’s requirements within its capabilities, with any price differences being borne by the Traveler. If the Traveler requests an unjustified change in the hotel, room structure, or any of the services, this will be considered a unilateral termination of the contract, with the application of the penalties outlined in Chapter 6 at that time, and a new contract will be concluded.

5.11. The Traveler is required to pay at the hotel reception the resort tax, sanitation fee, and other local taxes, without being entitled to claim compensation or reimbursement from the Organizing Travel Agency.

5.12. The Traveler is required to present their identity documents and the travel document issued by the Agency (voucher, rest and/or treatment ticket, etc.) at the hotel reception in order to receive the travel services. If the Traveler benefits from rest and treatment tickets, they must also present the referral from their family doctor and proof of social insurance contributions, up to date.

5.13. The Traveler acknowledges that services purchased without being part of the contract with the organizing travel agency are solely the responsibility of the local service provider, are governed by the laws of the destination country, and the organizing travel agency bears no responsibility for such services.

5.14. If additional formalities are required for the Traveler to undertake the trip (e.g., traveling with minors, name changes due to marriage/divorce, etc.), they are obligated to fulfill all legal requirements. For optimal information, the Organizing Travel Agency recommends checking the Border Police website (www.politiadefrontiera.ro) and the Ministry of Foreign Affairs website (www.mae.ro/travel-conditions). If the Traveler fails to fulfill their obligation to be informed about additional formalities that are not the responsibility of the Agency (e.g., traveling with minors, authorization from the parent or legal representative who is not accompanying them, or any other additional documents), the Organizing Travel Agency is exempt from any responsibility in case the trip cannot be made.

5.15. The Travel Agency recommends that travelers contact them 24 hours before departure to reconfirm the details of their departure (flight schedule, boarding location, etc.).

5.16. If a single person books services for a group of tourists (travelers), the contractual conditions automatically apply to the entire group for which the services have been paid.

5.17. The Traveler is obliged to use the transportation means, the hotel room, and the amenities provided as a responsible owner and according to their intended purpose. The organizing travel agency is not responsible for any damages or injuries suffered by the Traveler due to non-compliance with this paragraph.

5.18. The Traveler is required to respect the departure place, date, and time for both the outbound and return trip, as well as the locations, dates, and times specified in the contracted travel program. Any expenses or damages incurred due to the Traveler’s failure to adhere to the meeting locations and schedules will be borne by the Traveler.

5.19. If a Traveler, who has entered the territory of the country where the travel services package is provided, refuses to return to Romania and authorities in the respective country incur any expenses on their behalf, the Traveler is obligated to cover all such expenses.

5.20. The Traveler has the following obligations: (a) to ensure that their travel documents, ID CARD OR PASSPORT, are not damaged and are valid according to the travel conditions specific to the country/countries of destination, conditions that can be checked on the Ministry of Foreign Affairs website (www.mae.ro/travel-conditions); (b) to meet all visa, customs, and health requirements of the authorities in the country/countries they are traveling to and not violate the laws of the country/countries they are visiting; (c) to respect the travel schedule and boarding times, as applicable.

CHAPTER 6. CANCELLATIONS, TERMINATIONS, PENALTIES

6.1. The Traveler may terminate the contract at any time before the start of the package execution. If the Traveler cancels the travel services package subject to this contract due to their own fault, they owe the Agency the following penalties:

(a) 10% of the package price if the cancellation is made more than 60 calendar days before the start of the package execution (departure date);

(b) 50% of the package price if the cancellation is made between 60-31 days before the start of the package execution (departure date);

(c) 100% of the package price if the cancellation is made less than 31 days before the start of the package execution (departure date) or if the Traveler does not show up for the trip.

(d) 100% of the package price if the Traveler has purchased the travel services package from the Early Booking program, regardless of when the Traveler requests the cancellation.

6.2. If the Traveler, who has contracted a travel services package with the Organizing Travel Agency and paid an advance, does not show up within the deadline communicated in writing in this contract to pay the installments or the remaining balance, the contract is considered automatically terminated, and the Organizing Travel Agency has the right to cancel the reservations made on behalf of the Traveler, withholding the penalties outlined in section 6.1.

6.3. For rest and/or treatment tickets purchased through trade unions, the Agency will only make refunds based on cancellation requests signed and stamped by the representative of the trade union.

6.4. If an embassy refuses to grant an entry visa for the execution of the services package, the Traveler will forfeit all fees owed to the Organizing Travel Agency’s direct service providers, as well as the Agency’s operational costs.

6.5. In case of cancellation of the contracted services for reasons beyond the Traveler’s control (e.g., emergency or sickness), the Agency will refund the amount paid, with the deduction of operational fees or other applicable amounts.

CHAPTER 7. COMPLAINTS, COMPENSATION

7.1. If the traveler notices a non-compliance during the execution of travel services, they are obliged to make a written complaint on-site, clearly and explicitly, regarding the deficiencies found in the contracted travel services package. The complaint should be promptly sent to both the organizing travel agency’s representative and the travel service provider (hotel management, restaurant, local transport providers, local representatives of the organizing agency). Contact details of the Organizing Travel Agency: TABERE LA ȚARA, Phone: 0754331215, Email: dragos@taberelatara.ro.

7.2. Both the Organizing Travel Agency and the travel service providers will act immediately to resolve the complaint and remedy the non-compliance, except in the following cases:
a) The non-compliance cannot be remedied;
b) Remedying the non-compliance involves disproportionate expenses considering the extent of the non-compliance and the value of the affected travel services, without prejudice to these exceptions. If the Organizing Travel Agency does not remedy the non-compliance within a reasonable time set by the Traveler, the Traveler may remedy it themselves and request reimbursement for necessary expenses. The Traveler does not need to specify a term if the Agency refuses to remedy the non-compliance or if immediate remedy is necessary.

7.3. If the complaint is not resolved or is partially resolved, the Traveler will submit a written complaint to the Organizing Travel Agency’s office within a maximum of 5 calendar days from the end of the trip. The Agency will communicate the compensation due, if applicable, within 30 calendar days.

7.4. The Traveler is entitled to a corresponding price reduction for any period during which a non-compliance existed, except when the Organizing Travel Agency proves the non-compliance is attributable to the Traveler.

7.5. The Traveler has the right to receive appropriate compensation from the Organizing Travel Agency for any damages suffered due to non-compliance.

7.6. The Organizing Travel Agency will provide compensation based on the degree of non-compliance with contractual obligations and the limits imposed by the travel service provider, except when the Agency proves that the non-compliance arises in one of the following situations:
(i) It is attributable to the Traveler;
(ii) It is attributable to a third party unrelated to the provision of the travel services in the contract and is unforeseeable or unavoidable;
(iii) It is caused by inevitable and extraordinary circumstances.
Compensation cannot exceed the price of the travel package, except for bodily injury or damages caused intentionally or through negligence, or as per the limits set by applicable international conventions.

7.7. For associated travel services or any related offers, the Organizing Travel Agency informs the Traveler that they will not benefit from any rights exclusive to travel packages, and each service provider is solely responsible for the proper execution of the contract related to their services. If the travel service is not provided due to insolvency of the service provider, the Traveler has the right to reimbursement of all payments made.

7.8. Compensation or price reductions provided under this contract and compensation or price reductions provided under applicable international regulations and conventions are deducted from each other to avoid overcompensation.

7.9. If the Traveler has intentionally or negligently caused a difficulty that required assistance, the Organizing Travel Agency has the right to recover the actual costs incurred from the Traveler.

CHAPTER 8. INSURANCES

8.1. The Traveler is insured for reimbursement of repatriation costs and/or amounts paid in case of insolvency or bankruptcy of the TABERE LA ȚARA Agency for travel packages where the Agency is the Organizing Travel Agency. The insurance company is GERMAN ROMANIAN ASSURANCE S.A. with policy IF-i No. 3384/01.02.2022, valid from 02.02.2022 to 01.02.2023.

8.2. The conditions under which the Traveler will be compensated by the insurance company are:

8.2.1. If the Organizing Travel Agency fails to repatriate the traveler, the Traveler must immediately notify the insurance company by phone, fax, or email. In this situation, the insurance company is not obligated to immediately pay the repatriation costs but will reimburse them after the Traveler’s return to Romania, as per the insurance policy between the Organizing Travel Agency and the insurance company.

8.2.2. If the Traveler requests reimbursement from the Organizing Travel Agency for amounts paid and/or repatriation costs, they must send the supporting documents to the Agency via registered mail with acknowledgment of receipt. The Traveler must keep copies of these documents. The Traveler can request reimbursement within 15 calendar days from the end of the travel package or from the repatriation date.

8.2.3. The Traveler is obligated to notify the insurance company, via registered mail with acknowledgment of receipt, regarding the request made to the Agency for reimbursement within 5 calendar days from the acknowledgment of receipt specified in point 8.2.2.

8.2.4. If, within 15 calendar days from the acknowledgment of receipt of the supporting documents by the Agency, the Traveler has not received the requested amounts, the insured event occurs.

8.2.5. Within 10 calendar days from the occurrence of the insured event, the Traveler must submit the claim for compensation with supporting documents to the insurance company via registered mail with acknowledgment of receipt.

8.2.6. The supporting documents consist mainly of:
(a) The contract for the sale of the travel package;
(b) The acknowledgments of receipt specified in points 8.2.2, 8.2.3, and 8.2.5;
(c) Photocopies of payment documents (receipts, payment orders, etc.) in the case of reimbursement requests;
(d) Photocopies of transport and accommodation documents in the case of repatriation costs. The insurance company has the right to request other supporting documents from the Traveler.

8.2.7. The compensation cannot exceed the amount paid by the Traveler under the travel package sales contract and cannot exceed the costs of repatriation, in compliance with applicable legal provisions.

8.2.8. Compensation will be paid within 30 calendar days from the receipt of the supporting documents by the insurance company.

8.2.9. If, after the compensation is paid, the Organizing Travel Agency reimburses the Traveler, the Traveler is obligated to return the compensation received from the insurance company within 5 business days from receiving the reimbursement from the Agency.

8.2.10. Optionally, the Traveler may enter into an insurance contract covering transfer fees, or a repatriation assistance contract in the case of accidents, illness, or death, luggage insurance, medical services insurance at the destination, or a travel cancellation insurance, among other types. The Agency recommends taking out cancellation insurance to cover potential cancellation penalties. The Traveler can inquire at the agency about the cases covered by the cancellation insurance, which may be purchased at the travel agency where the package was bought, provided the Agency offers this service.

8.3. The Agency is not responsible for any non-compliance with the obligations outlined in insurance policies contracted through the Agency, as it acts solely as an intermediary between the Traveler and the insurer.

CHAPTER 9. DOCUMENTS ATTACHED TO THE CONTRACT

The documents of the contract constitute an annex and are as follows:
(a) Voucher, rest/treatment ticket, excursion ticket, order slip, if applicable;
(b) Program of the travel services package;
(c) Catalogs/brochures/offers/other documents provided by the organizing travel agency, in printed or electronic format at www.taberelatara.ro;
(d) Annex: necessary equipment.

CHAPTER 10. EQUIPMENT

The child must have the equipment indicated in the ANNEX EQUIPMENT in their luggage. It is recommended that the participant’s luggage does not contain unnecessary items that will not be used at the camp. Additionally, if the participant does not have the appropriate equipment, they may not be able to participate in certain specific activities.

CHAPTER 11. MOBILE PHONES AND COMMUNICATION DEVICES

The camp has an emergency phone: 0754.331 215.
In principle, children will not need mobile phones in the camp. However, if they possess one, it is allowed as long as it is handed over to the camp director at the beginning of the stay, thus significantly reducing the risk of loss or damage.
Phones can generally be used only during the designated communication period with parents or guardians, which is in the evening, between 8:00 PM and 10:00 PM. During this period, with the parents’ or guardians’ consent, children may use the phones to play games.

CHAPTER 12. MEDICATION

The camp has a first aid kit that covers general situations that may arise and can be managed by the camp staff. A medical dispensary is located 400 meters from the accommodation area, and the hospital is 7 km away. These specialized units will only be used in special cases.

If a participant is under treatment during the camp, the medications should be handed over to the camp director, and the treatment will be administered according to the doctor’s prescription.

Also, if due to certain sensitivities or temporary medical issues, it is required that the participant carry certain medications, these should also be handed over to the camp director, with a label containing the participant’s last name and usage instructions. These will be administered as needed or returned at the end of the camp to avoid uncontrolled consumption.

The organizer will not be held responsible for any health issues if the treatment instructions from the parents or representatives do not align with the doctor’s recommendations or if the organizers were not informed about specific medical issues.

A medical certificate from the family doctor stating “fit for physical effort and free of chronic diseases” is required.

CHAPTER 13. FORCE MAJEURE

Neither party is responsible for failing to execute on time or improperly executing any obligation, in whole or in part, if the non-performance or improper performance is caused by force majeure, as defined by law.

The party invoking force majeure must notify the other party within 5 days of the event’s occurrence and take all possible measures to limit its consequences.

CHAPTER 14. FINAL PROVISIONS

14.1. This contract has been concluded in two copies, one for each party.

14.2. The commercialization of travel service packages will be done in accordance with this contract and with the provisions of Government Ordinance no. 2/2018. The ordinance is available on the following website: https://legislatie.just.ro/Public/DetaliiDocument/204233

14.3. All accommodation units and means of transport are classified by the competent bodies of the destination countries according to internal procedures and local regulations, where applicable, which may vary from one country to another and from one type of destination to another.

14.4. The traveler declares that the organizing travel agency has fully informed them about the conditions for the commercialization of travel service packages in accordance with Government Ordinance no. 2/2018 and that they have been provided, before signing the contract, with the standard pre-contractual information form regarding the travel service packages offered by the organizing agency. By signing this contract or accepting the travel service packages, including those purchased remotely via electronic means, the traveler expresses their agreement and acknowledgment of the general conditions for the commercialization of travel service packages in accordance with the organizing travel agency’s offer.

14.5. Disputes arising between the parties will be resolved amicably, otherwise, the parties agree to refer to the competent courts.

14.6. The contract will be interpreted in accordance with the laws of Romania.

The undersigned has read and understood all the rules and conditions mentioned in this contract and its annexes. They had the opportunity to ask questions about the organization of the travel packages and specific activities and received clear and sufficient answers. The undersigned authorizes PROVOC JOACĂ SRL’s representatives to take the minor to any medical facility in case of emergency or special situations. They have informed PROVOC JOACĂ SRL about any chronic or acute medical conditions, allergies, or other conditions that may affect the minor’s participation in the organized activities.

……………………………………………………………………………………………………………

………………………………………………………………………………………………………………

(to be completed with YES/NO. If the answer is affirmative, details will be mentioned)

BENEFICIARY ORGANIZER

…………………………………. PROVOC JOACĂ SRL

…………………………………. by Administrator

GAGEA DRAGOȘ

Annex to the Framework Contract for the Commercialization of Travel Service Packages No. …… dated ………….

CONSENT DECLARATION FOR PERSONAL DATA PROCESSING FOR MARKETING PURPOSES

The tourist / legal representative of the minor, …………………………………………………………………………………………………… identified with ID series………, number………………………….., CNP………………………………………….…, domiciled in

………………………………………………………………………………………………………………………

expresses their consent for the processing of their personal data by the organizing Agency and its partners, the company PROVOC JOACĂ SRL, based in Bucharest, Cernişoara Street no. 46, block P 18, stair 2, floor 4, ap. 28, sector 6, J40/17532/2017, CUI 38360970, the organizing agency TABERE LA TARA, which operates exclusively online, holder of the tourism license no. 2536 / 01.03.2022, for their personal data provided through or in connection with the execution of the contract’s object, namely name and surname, email address, phone number, correspondence address, both for the purpose of executing the contract and for marketing purposes.

The source of the personal data is the framework contract concluded with the Agency or the information provided to the Agency in connection with the execution of the contract. Therefore, in certain situations, the tourist’s personal data will be used for sending marketing messages, offers, news, updates, future campaigns, invitations to events, or for conducting opinion polls. The tourist can withdraw their consent at any time by sending a request to the Agency, TABERE LA TARA. The execution of the framework contract is not conditioned in any way by signing this consent declaration, and the validity of the contract is not affected if the tourist does not express their consent, except in cases where personal data is required for booking travel services and/or their provision.

□ I express my consent

□ I do not express my consent

Client’s signature Date

  • Children must follow the precise instructions of the organizers, sports instructors, guides, staff responsible for supervision or maintenance of the accommodation space, throughout the camp and especially during daily activities. The behavior conditions must be presented and explained before the camp by the parents, guardian, or legal representatives.
  • Children must respond present when their assigned supervisor calls their name and should not leave without notifying in advance.
  • Children must adhere to the camp’s schedule as it will be communicated by the parents, legal representatives, organizers, or guides.
  • Running is prohibited inside the camp house as it can lead to injuries.
  • Children are not allowed to enter the organizers’, guides’, or animators’ rooms. They may only access designated recreation and rest areas.
  • Children must show respect towards their roommates, fellow campers, administrative staff, or guides who supervise their activities and should exhibit civilized behavior towards anyone they come in contact with, avoiding any physical or verbal violence throughout the camp.
  • If the instructions from the organizer or guide are unclear or misunderstood, the children have the right to ask the organizer or guide to repeat and use simpler language for better understanding.
  • Children must participate in all organized activities unless they have a medical contraindication.
  • They must not push or aggress their peers or camp staff. Verbal or physical aggression will not be tolerated, and severe cases will lead to exclusion from the camp according to the behavior guidelines in the chapter “PARTICIPANT BEHAVIOR.”
  • Electronic devices (phones, tablets, smartwatches, etc.) must be turned off during activities and after lights out.
  • Smoking, alcohol consumption, or the use of legal or illegal psychoactive substances are strictly prohibited. Detection of such behavior will lead to exclusion from the camp in accordance with the participant behavior guidelines.
  • Participants who damage property on the camp premises will be required to cover the damage based on the cost or inventory value of the destroyed goods. Severe or repeated cases will lead to exclusion from the camp as per the “PARTICIPANT BEHAVIOR” chapter.
  • Registration is done by sending the signed and fully completed contract, along with the rules and participation conditions, accompanied by proof of advance payment.
  • The contract must be signed by the parents, guardians, or legal representatives of the minors. PROVOC JOACĂ SRL does not assume responsibility for any false declaration regarding the status of being a parent, guardian, or legal representative of the minors by the parties involved.
  • The participant is considered enrolled upon completion of the form and payment of the 30% advance for the camp.

Below is the equipment each child should have to participate properly in the camp:
(The equipment list is also available in the contract under the equipment annex.)

IMPORTANT! BACKPACK AND WATER BOTTLE

Clothing:

  • T-shirt
  • Thin and thick sweater
  • Zipper hoodie
  • Tracksuit
  • Raincoat or poncho
  • Jacket
  • Long pants, shorts
  • Leggings/tights
  • Hat, cap
  • Underwear, pajamas, socks

Footwear:

  • Hiking boots or mountain shoes
  • Boots
  • Sneakers
  • Slippers

Personal Care Items:

  • Paper tissues (dry and wet)
  • Toothbrush, toothpaste
  • Soap/shower gel, shampoo
  • Towels: one for the face, one for the body
  • Lip balm and sunscreen

Report card to prove the train ticket and to get discounts for tourist attractions.

  • Children are accommodated in rooms with 3-4 beds and private bathrooms.
  • The accommodation of children in rooms is done according to gender (girls’ rooms and boys’ rooms) and age proximity.
  • If there are siblings, cousins, or friends (of the same gender), they can opt to stay together, prior to the camp’s start.
  • In the camp, children will have three meals a day (breakfast, lunch, dinner) and two snacks.
  • By prior arrangement, a special menu can be provided, or one that takes into account specific needs (e.g., gluten intolerance, allergies, etc.).
  • Only food from the established menu will be consumed in the camp.
  • In the event that a participant is under treatment during the camp, the medications will be handed over to the camp director, and the treatment will be administered according to the doctor’s prescription.
  • Also, if due to certain sensitivities or non-permanent medical issues, the participant needs to have certain medications with them, these will also be handed over to the camp director, with a label showing the family name and usage instructions. They will be administered as needed or returned at the end of the camp to avoid uncontrolled use.
  • Any chronic or acute medical condition, allergies, or other issues that might affect the minor’s participation in the camp activities must be communicated to the camp organizer.
  • A medical certificate from the family doctor stating “fit for physical effort and without chronic illnesses” is required.
  • The round-trip transport will be done by train on the route Gara de Nord – Câmpulung Muscel.
  • From the Câmpulung Muscel station, the children will be picked up by an authorized minibus.
  • During the transport, the children will be accompanied by organizers/guides.
  • Train travel time: 3 hours and 30 minutes.
  • The departure by train is according to the current train schedule at 07:34, and the arrival time at Câmpulung Muscel station is 11:00.
  • The return journey is by train at 15:35 from Câmpulung Muscel, and the arrival time at Gara de Nord is 18:55.
  • The transport from Câmpulung Muscel station to Casa Gagea will be done by the authorized minibus, and the journey takes about 10 minutes.
  • Given the duration of the train trip, children must have a food package and water.
  • If you are not from Bucharest: Children who are not from Bucharest have two options: either they come to Gara de Nord or they are brought directly to Casa Gagea, Str. Valea Marului Mare, No. 314, Com. Leresti, Jud. Arges.

By accessing the website www.taberelatara.ro, you agree to comply with these terms and conditions, all applicable laws and regulations, and you agree that you are solely and fully responsible for adhering to the rules. If you do not agree with any of these terms, you are prohibited from using or accessing this website. The materials contained on this site are protected by copyright law and applicable trademarks.

By accessing the website www.taberelatara.ro, you agree to comply with these terms and conditions, all applicable laws and regulations, and you agree that you are solely and fully responsible for adhering to the rules. If you do not agree with any of these terms, you are prohibited from using or accessing this website. The materials contained on this site are protected by copyright law and applicable trademarks.

Organizer’s Responsibilities

To ensure the safety of the children, the organizers have, at the very least, the following obligations:

  • To notify the competent authorities regarding all aspects related to the safety and protection of the participants in the activity.
  • To provide one escort for every 10 participating children.
  • To take measures to prevent/reduce the risks of injury to participants.
  • To adapt activities to the age, stage of development, needs, and pace of the participating children.
  • To use simple language and to repeat and demonstrate if a child has not understood the instructions.
  • To explain the Internal Order Regulations in a manner that all participating children can understand.

Participants’ Responsibilities

  • To comply with safety conditions during group travel by train/coach.
  • To refrain from acts of violence during travel to/from the camp.
  • To not jeopardize the safety and security of participants during travel to/from the camp.
  • To behave civilly and not destroy property.
  • To exhibit responsible behavior towards themselves and other participants in the camp.
  • To not bring or consume tobacco, alcohol, narcotics, or psychotropic substances.

Participation in the Camp is done at the participant’s own risk, and the organizer cannot be held responsible for any actions or accidents caused by the participant.

The charm of rural life can be experienced by your child in our camps!

Register now!